Privacy Policy

1. Introduction

Welcome to SupBot.Ai. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, process, and protect your personal information when you use our services. By registering and using our platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1. Personal Information When you register on SupBot.Ai, you may provide us with:

  • Full Name
  • Email Address
  • Payment and billing details

2.2. Project and Usage Information As you use our platform, we track:

  • The content of uploaded documents for chatbot training.
  • Number of hits or responses generated by the chatbot.
  • Number of chatbot sessions initiated by users.
  • Training volume used based on uploaded documents.

2.3. Cookies We use cookies to enhance your user experience:

  • Upon visiting our login page, we’ll set a temporary cookie to determine if your browser accepts cookies.
  • After logging in, we set up cookies to save your login information and screen display choices.

3. Embedded Content

Articles or sections on SupBot.Ai may have embedded content (e.g., videos, images, articles). This embedded content from other websites behaves as if you visited the other website directly. Such websites may collect data about you, use cookies, or embed third-party tracking tools.

4. How We Use Your Information

4.1. Service Provision We use your information to:

  • Offer and maintain the chatbot services
  • Process your subscriptions and manage overuse credit balances
  • Generate chatbot responses based on the uploaded training content

4.2. Communication We may use your email address to:

  • Send you notifications related to your account, projects, and subscription
  • Inform you about updates, offers, and changes to our services

4.3. Improvement and Analytics Your usage data helps us:

  • Enhance our platform and user experience
  • Analyze user behavior to better cater to your needs

5. Sharing and Disclosure

5.1. Third-party Service Providers We may employ third-party companies to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your data only to perform specific tasks and are obligated not to disclose or use it for any other purpose.

5.2. Legal Requirements We may disclose your data if required by law or in response to valid requests by public authorities.

5.3. Data Sharing for Specific Services If you request a password reset, your IP address might be included in the reset email.

6. Your Data Rights

If you have an account on SupBot.Ai, you can request an exported file of your personal data. You can also ask us to erase any personal data, excluding any data we need to keep for administrative, legal, or security purposes.

7. Changes to This Policy

From time to time, we may update this Privacy Policy. We will always inform you of any significant changes. Your continued use of SupBot.Ai after such updates will constitute your acceptance of the changes.